Salesforce is a customer relationship management (CRM) platform that helps businesses manage their relationships and interactions with customers and potential customers. It offers a range of tools and features that can help businesses improve their efficiency, including:
• Automation of repetitive tasks: Salesforce allows businesses to automate repetitive tasks such as sending emails, updating records, and generating reports, which can save time and reduce the risk of errors.
• Centralised data management: Salesforce provides a centralised platform for storing and managing customer data, which makes it easier to access and analyse the information you need to make informed decisions.
• Improved collaboration: Salesforce includes tools for collaboration and communication, such as Chatter, which can help teams work together more efficiently and effectively. We will also explore how popular tools such as Microsoft Teams and Slack can be used together with Salesforce.
• Enhanced customer service: Salesforce offers a range of tools for managing customer service and support, including case management, service contracts, and knowledge management, which can help businesses provide faster and more personalised service to their customers.
Join us as we will be discussing how to improve business efficiency and showcasing a demo of Salesforce.
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Agenda:
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12:30-13:00 - Registration and Business Lunch
13:00-14:00 - Presentation with Q&A |
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